State Farm® Insurance Agent Cindy Verhoek
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Christian Lynch
November 18, 2024
"Cindy is the best!"
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Rebecca Marinellie-Hernandez
September 5, 2023
"Great agent, very responsive to inquiries and attentive to our needs. I appreciate Cindy and the whole team and know our family is in good hands!"
Vickie Allen
July 9, 2022
"Cindy Verhoek State Farm agency in Lockport, IL. Is a great insurance agency for auto, home or any insurance you need. Also, Cindy is so friendly and helpful, my family has been using her agency for 15 plus years!!! I highly recommend her & trust her & her staff!!!!"
"Thank you, Vickie! We appreciate you very much! ❤️"
Cynthia Ruiz
August 25, 2020
"Seriously hard to talk to them . I have been trying to contact them for over a week about my payments... very fraustrating"
"Hi Cynthia, I apologize you feel it’s difficult to reach us. We are available normal office hours via phone, e-mail, and texting. If we don’t answer the phone right away it means we are on the phone with other customers. We always return our messages the same day we get them. Have you left messages for us to call you back? We will return your message right away. Thank you, Cindy"
Deb Olson
February 19, 2020
"No comment"
Kiley
January 24, 2020
"If I can post as a 0 star I would. First, they told me that I signed all of the necessary paperwork only to find out when I was buying a new car and trying to add that car to the insurance that my account was frozen due to them not supplying all of the necessary paperwork for my to sign initially. Then, after not being able to pick up my car that day, I called that Monday to get this situation corrected, for them to let me know that I have to create a new account but they will fuse the accounts together once all of the paperwork is processed and be taken out automatically from my 1 account. They never fused the accounts and I received a notification that my insurance will be cancelled on my new car due to lack of payment when they were supposed to fuse the 2 accounts together and set up automatic payments per our last conversation. Then after receiving a voicemail stating that the card that I had on file expired when it doesn’t expire until 2022, I called and they told me that they do not know why I received a call about my card expiring. We’re they looking at the correct account or giving my information out to someone else or trying to add my card number to a different clients file? Then, again after they reassured me that everything was corrected and going to be taken out of the account automatically, I received a notification that my new car insurance has been cancelled due to lack of payment and that I haven’t had insurance on my car since December. I will be called and cancelling all 4 of my vehicles insurance. Obviously this office does not know what they are doing and gives State Farm a really bad representation of ‘Like a good Neighbor, Statefarm is there.’"
Antonio Labrador
January 20, 2020
"Muy mal servicio Quién atiende"
"Hola Antonio, Hablemos sobre este situacion por telefono. Contestamos tus preguntas e hicimos los cambios que requeriste. Sinceramente, Cindy"